Mike for March Madness MVP

It’s no secret that the airline industry has been having some turbulent times lately – Google it. While most airline complaints on Twitter go unnoticed or receive the canned “We’re sorry to have not met your expectations” type of responses, Southwest’s customer service associate Mike recently made a slam dunk response while helping one in-flight passenger during March Madness.

For college sports fans, March Madness is to be taken seriously. Brackets and bets are made – even the marlo office gets into the competition with our own bracket match-ups. Unsurprisingly, Xavier alum Renée Stoeckle was stressed that the $8 WiFi she paid for on her Southwest flight wasn’t working so that she could stream her alma mater’s game.

This is where Mike comes in. Yeah, his first response to Renée’s tweet was an upgraded typical “We apologize” with an addition of the current score:

But he really earned his wings by coming through by live tweeting the game:

While Xavier ultimately lost, Mike won the heart of Renée and a W for going above and beyond for airline customer service.

Posted by Christina V.


Posted By: marlo marketing

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